HAVE A QUERY?
Why not file a submission form below and a member of staff will tend to your query within 24 hours. We look forward to hearing from you.
Hey Isabella here,
just want to tell you a bit about myself and how KissMyLips evolved. From when I was a little girl I always loved fashion and knew that one day I would work with beautiful clothes.
When I was 13 I was diagnosed with Chronic Fatigue Syndrome.
I was determined that this illness would not crush me. I turned to fashion to keep me positive.
From my bed I started sketching my own designs and hatching my business plan. From this challenging time in my life "KissMyLips" was born. I launched my online clothing store in March 2018 at the age of 16.
My return to health was a long journey. The joy and challenge to running my own business gave me everything to get well for. Now I can happily say i am in full health again, and i have been for years! I studied Business and fashion in college.
I am now super excited to bring you my exclusive "Kiss My Lips The Label" Collection! My dresses are fun and sexy. I just want girls to look and feel fabulous in my dresses.
I hope you all enjoy wearing them as much as I enjoyed producing them.
Love Isabella x
If for any reason you are not over the moon with your purchase, we'll happily accept a return in exchange of another item or issue a refund within 14 days of receipt. For hygiene reasons, lingerie, underwear and swimwear are non-returnable.
If you need to send back a product you purchased, get in touch with us at email@example.com
Sale items cannot be refunded or returned.
Please note the following cannot be returned or exchanged:
- Worn or damaged items.
- Makeup, fake tan or other marks on the garment.
- Sale items cannot be refunded or returned.
If an item is returned outside of the returns period, is believed to show signs of damage or wear or does not fulfil the above requirements, the item will NOT be accepted and will be sent back to you.
Last updated: 6th October 2018
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CONTACT USFor more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org
Terms & Conditions
Kiss My Lips (“the Company”)
Website Terms and Conditions1. The following are the terms and conditions for use of and purchase of products from
Kissmylips.ie (“the website”). Use of the website constitutes your agreement to follow and
be bound by these terms, which may at any time be amended. Your use of the website at
any time thereafter constitutes your agreement to be bound by these terms.
2. Unless you advise us otherwise your use of the website constitutes your agreement to us
replying to you by email for such purposes as we may consider appropriate. We value your
privacy and will not share your information with other companies.
3. It is our policy to ensure that all goods are supplied to customers in perfect condition and to
ensure that all goods are quality inspected and properly packaged before they are
dispatched. All reasonable efforts are made to accurately reflect the actual colours of the
physical products, however, due to variances between device screens and displays exact
colours cannot be guaranteed. On occasion there may be minor differences between the
product’s appearance in a photograph and the item delivered.
4. We reserve the right to refuse to supply any individual or company and to deny access to the
5. All products for sale on the website have an estimated shipping lead time. They are subject
to availability and delays may occur that are out of our control. If your order is not available
at the time of purchase, we will contact you as soon as possible and give you an estimated
6. On delivery, if no one is available at the designated address to accept delivery it is at the
discretion of the carrier to leave a notice advising you that your order is available for pick-up
or re-delivery. We do not accept responsibility for unclaimed packages.
7. Any clerical, typographical or other error or omission in any literature, information
contained on the website, quotation, price list, acceptance of offer, invoice or other
information issued by the website shall be subject to correction without any liability on our
8. By shopping online on the website, you agree not to reproduce, duplicate, copy, sell, resell
or exploit any portion of the products or service, use of the service, access to the service or
any contact on the website through which the service is provided without express written
permission from us.
9. Prices of products are subject to change without notice. We reserve the right at any time to
modify or discontinue products or any part thereof without further notice at any time. We
shall not be liable to you or to any third party for any price change or modification.
11. You agree to provide current, complete and accurate purchase and account information for
all purchases made on the website. You agree to promptly update your account including
your email address and credit card numbers and expiration dates so that we can complete
your transactions and contact you as required. We shall not be liable to you or any third
party should your information be incomplete or inaccurate.
13. You can return an item within 7 days of receipt for a refund. You can exchange items within
28 days for a credit note. Items returned after 7 days of receipt are not eligible for a refund.
Any costs incurred in returning an item will not be covered by us and are your sole
responsibility. Please note that all items returned must be in their original unopened
packaging with all labels and tags still attached. Due to hygiene reasons, lingerie items
(including bodysuits and bra-lets) cannot be returned unless faulty, unfit for purpose, not as
described or of an unsatisfactory quality. All goods will be inspected upon return and a
decision to refund or exchange will be notified to you. Exchange may be offered if the item
can be returned unopened and this decision will be made once the item is received back.
Sale items are excluded from the refund or exchange policy. Returned goods which do not
meet the above criteria in relation to being in their original condition will be considered as
“in dispute”. In dispute products will not be refunded or exchanged. A reason will be given
as to why the product is in dispute and can be returned to you, at your cost, otherwise will
be disposed of after 30 days of return to us. Your statutory rights are not affected.
14. All goods are the property of the Company until full payment has been received.
15. This website, its contents and any trade names used by the Company are protected by
intellectual property rights and permission for use is strictly limited to personal use. Any use
beyond that permitted will constitute an infringement of the Company’s rights and may be
16. The Company shall take all reasonable care in packaging any products for sale. The Company
shall not in any way be responsible for any personal injury or damage to property howsoever
caused, or for any damage or any indirect loss.